Account

You will get 5 points for a successful signup.

You can either text/call us and a Customer Rep will be able to adjust your delivery address.

Please contact us on our support page here.

You will get 5 points for a successful signup.
You will get 5 points for a successful signup.

Our hours of operation are as follows:

Monday to Sunday: 11:00 AM – 8:00 PM

Please note that these hours are subject to change and may vary during holidays or special occasions. We recommend contacting us directly or checking our website for any updates or adjustments to our operating hours. Our team is dedicated to providing you with exceptional service during our operational times.

  1. Login with your username and password.
  2. Click on “My Account”.
  3. Select “View Profile”.
  4. Scroll down slightly to view your points.
  1. Add an item to your cart.
  2. Click the cart button located at the bottom right of the screen.
  3. Click the “Checkout” button (ensure the total is over $25.00).
  4. Scroll down slightly to find the “Apply Points” section, which includes a box for entering points and displays the current amount of points available to spend (minimum of $5.00).

Website

If you are having issues loading the website or it’s giving you URL errors, this typically means your browser has cached an old version of the site that is no longer available.

In the event this is happening please goto the tools or browser options in your browser and clear the cache, this will flush the old sites memory out of your browser and let it replace with the new version. If the problem is persistent please give us a call.

Purchasing

If you’d like to place a pre-order for tomorrow, simply add the desired items to your cart and proceed to checkout. During the checkout process, please remember to include a special instruction or note in the designated order notes section.

By opting for a pre-order, our dedicated team will carefully prepare and pack your order, setting it aside to ensure it’s ready for delivery at your specified time. This way, you can have peace of mind knowing that your selected items won’t go out of stock while you wait!

Please note that we can only accept pre-orders for the following day. To ensure the utmost freshness and guarantee your order’s acceptance, we are unable to accommodate pre-orders for more than one day in advance.

 

“Hello!  our system will be sending you a text message shortly, letting you know that we’re currently en route to your location. Our team is on their way to deliver your order, and we’ll be with you shortly! Keep an eye out for the upcoming text notification. If you have any questions or need any further assistance, please don’t hesitate to reach out. We appreciate your patience, and we’re excited to serve you!”

We will be there within 2 Hours from the time you order.

Please contact for further assistance
403.354.2793
hello@budsrus.cc

Please engage in a conversation with our dispatch representative to discuss the specific products you are interested in ordering. Once you have identified the desired items, our representative will proceed to place the order on your behalf, ensuring that you receive timely delivery notifications.

Payments

Rest assured, all taxes associated with the products are already included in the displayed prices on our website. This approach ensures a transparent and straightforward shopping experience, eliminating any unexpected surprises during the checkout process. Our goal is to provide you with a hassle-free and seamless purchasing journey.

**NOTE: If you opt to pay with Interac e-Transfer during checkout, you will receive the necessary email with details regarding the Interac email, security question, and answer in your order confirmation email.

**NOTE 2: It is crucial that you carefully follow the instructions provided and pay close attention to the nickname you assign to us in your phone. The nickname you set will be visible to us, and it is essential to use the provided name exactly as stated in your email order confirmation. We kindly ask for your understanding and cooperation ❤️

The information below has been directly sourced from Interac.ca:

To send money using Interac e-Transfer, both you and the recipient must have the following:

  • An account with a participating bank or credit union.
  • An active email address or mobile phone number.

To initiate the transfer, please follow these user-friendly instructions on your online or mobile banking app:

  1. Log into your banking app and select the relevant account.
  2. Choose the recipient’s email or mobile number, either by selecting from existing contacts or adding it manually.
  3. Enter the transfer amount and create a security question.

We can accept Cash on Delivery or an Interact E-Transfer as a form of payment for your order. Upon checkout you will be given the option to select which payment method you would prefer.

 

Buds R Us Delivery

We understand the importance of discreet deliveries that seamlessly fit into your work day. You can confidently choose this location as your desired delivery destination during checkout, and our dedicated delivery drivers will ensure a discreet and hassle-free experience. Simply proceed with your order, and we’ll take care of the rest, allowing you to stay focused and uninterrupted throughout your work day.

While we prioritize delivering to verified addresses, we understand that there may be situations where you prefer or need an alternative delivery location. We are flexible and accommodating in such cases. If you have specific requirements or preferences, please reach out to our team, and we will work with you on a case-by-case basis to determine a suitable drop-off location that meets your needs. Our goal is to ensure a convenient and satisfactory delivery experience for all our clients. Simply contact our team, and we will be more than happy to assist you in finding a solution that works best for you.

We take pride in our fast and efficient delivery service, guaranteeing that your products will reach you within 2 hours. Our primary goal is to deliver your order within the first hour after placing it, ensuring prompt service and customer satisfaction. However, please keep in mind that exceptional circumstances such as heavy traffic or adverse weather conditions may occasionally cause a slight delay, extending the delivery time to up to 2.5 hours. These situations are rare, but we prioritize the safety of our drivers and the integrity of your order. Rest assured, our team is committed to providing you with a quick and reliable delivery experience each time you place an order.

We are delighted to provide Free same day Delivery for all local Calgary orders over $25!

For orders below $25, there will be a nominal delivery fee of $15.

Please note that for Okotoks and other cities and towns outside of Calgary, we have a higher minimum order requirement due to the significantly longer distance involved. This is to ensure fairness to our drivers and maintain a sustainable delivery service.

If you reside beyond these areas, we also offer Mail order via Canada Post, cost will be based on location and speed

Our aim is to provide you with convenient delivery options that suit your location and needs.

Minimum Order requirements 

  • Calgary ( Minimum 25$ )
  • Okotoks ( Minimum 90$ )
  • High River ( Minimum 200$ )
  • Airdrie ( Minimum 90$ )
  • Crossfield ( Minimum 220$ )
  • Cochrane ( Minimum 220$ )
  • Chestermere ( Minimum 90$ )
  • Strathmore ( Minimum 220$ )
  • Bragg Creek ( Minimum 250$ )
  • DeWinton ( Minimum 90$ )
  • Langdon ( Minimum 120$ )
  • Black Diamond ( Minimum 250$ )
  • Calgary ( Minimum 25$ )
  • Okotoks ( Minimum 90$ )
  • High River ( Minimum 200$ )
  • Airdrie ( Minimum 90$ )
  • Crossfield ( Minimum 220$ )
  • Cochrane ( Minimum 220$ )
  • Chestermere ( Minimum 90$ )
  • Strathmore ( Minimum 220$ )
  • Bragg Creek ( Minimum 250$ )
  • DeWinton ( Minimum 90$ )
  • Langdon ( Minimum 120$ )
  • Black Diamond ( Minimum 250$ )
  • Absolutely! Our delivery process includes timely communication from our drivers. You can expect a call or text notification on the phone number linked to your account from our dedicated delivery driver. They will reach out to inform you when they are en route, giving you a heads up about their arrival. As they approach closer, typically within 5-10 minutes, they will provide another notification to ensure you are aware of their arrival. We prioritize keeping you informed every step of the way to provide a seamless and convenient delivery experience.

Tracking your order is easy! Once we have shipped your order, you will receive an email to notify you of tracking details. We ship Canada Post! Please double check your spam folder if you haven’t received your shipping information. Ready to go? Order weed now.

Exchange Policy

In light of the COVID-19 situation, we regret to inform you that we are unable to offer exchanges at the moment. However, we want to assure you that your satisfaction is important to us. If you encounter any issues or have concerns regarding your product, please don’t hesitate to reach out to us using the provided contact information. Our dedicated customer service representatives are ready to assist you and address any questions or problems you may have. We are committed to finding a suitable solution to ensure your complete satisfaction despite the current circumstances.

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